Your Client Is Your Ultimate Quality Observer. Connect Your Quality Efforts with Your Client Experience
Quality doesn’t stop at production, it continues with your clients, even when complaints arise.
KQC Client Management connects clients to products, complaints, and quality events, giving you full traceability, faster response to issues, and consistent quality delivery across every relationship.
KQC Client Management connects clients to products, complaints, and quality events, giving you full traceability, faster response to issues, and consistent quality delivery across every relationship.
Keep Control After Delivery
Connect clients, products, and complaints in one quality loop
What happens to quality once products reach your customers?
Define Client Profiles
Define and manage complete client profiles in one place. Store client details, contact information, representatives, and key references, ensuring accurate, up-to-date information is always available to support quality, communication, and follow-up.
Clients Linked to Products and Work
Maintain full traceability across client products, tasks, and documents. Link clients to purchased products and connect them to tasks and documents to track follow-ups, agreements, specifications, and actions in one system, so no commitment or detail is missed.
Manage Client Complaints with Context
Link complaints, deviations, and investigations directly to clients. Respond faster, identify root causes with full context, and drive continuous improvement across client-facing quality issues.
Every Action Audited
KQC automatically audits all actions related to client data. Creations, updates, comments, complaints, linked products, tasks, documents, and status changes are fully time-stamped and traceable, providing clear accountability and reliable evidence for internal reviews and external audits.
See the Cost of Client Management
KQC tracks time spent on client-related activities across the QMS. Monitor effort invested in handling complaints, follow-ups, investigations, meetings, and client-specific actions to understand workload and resource impact. This visibility helps teams prioritize effectively, and manage client relationships with better control and accountability.
AI-Powered Clients Reports & Insights
KQC connects client data to reporting and dashboards for clear, real-time visibility. Monitor client complaints, product deliveries, follow-ups, and quality trends at a glance. With consolidated insights across clients, teams can identify recurring issues, and make informed decisions to improve client satisfaction and quality outcomes.